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To check your connection settings in Firefox: If you connect to the Internet through a proxy server that is having connection problems, you will not be able to load websites. For instructions on how to configure these programs, see the Configure firewalls so that Firefox can access the Internet article. In general, you should remove Firefox from your program's list of trusted or recognized programs, then add it back. Some Internet security programs can block Internet access even when they are in a "disabled" state.

If you were able to load websites until you updated Firefox, your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing Firefox from connecting to the Internet. If Firefox cannot load websites, but your other browser can, follow the instructions below.Ĭannot load websites after updating Firefox For instructions on configuring proxy settings in Firefox, see Firefox connection settings below.įirefox cannot load websites but other browsers can

If you use a proxy server, make sure that the proxy server can connect to the Internet.

Make sure your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is not blocking connections to the Internet.

If you are using a wireless connection, make sure that you are connected to the right access point.

Make sure your modem and/or router are both on and are not indicating errors.

You should also check the following: You should begin by checking the following:

(Windows XP): How to troubleshoot home networking in Windows XP.

(Windows Vista): How to troubleshoot network connectivity problems in Internet Explorer.

(Windows 7): Why can’t I get connected?.

(Windows 8): Why can’t I get connected?.

(Windows 10): Why can't I get online? and Fix network connection issues in Windows 10.